Terms of Service
1. Services Provided
Hydra Appliance Repair provides in-home appliance diagnostic and repair services throughout the Portland Metro area and Vancouver, WA. Service availability depends on location, appliance type, and technician scheduling.
By scheduling, confirming, or allowing service, the customer agrees to these Terms of Service.
2. Diagnostic Fee & Trip Charge
A diagnostic (trip) fee is due at the time of service:
$120 residential
$150 commercial
The diagnostic fee includes travel time, appliance inspection, troubleshooting, and a written repair estimate.
Each additional appliance inspected during the same visit may incur an additional fee.
The diagnostic fee is non-refundable and is waived only if the customer formally approves the repair estimate during the same visit or within 3 calendar days.
No repair work is performed without prior diagnostics by our technician.
3. Repairs, Estimates & Authorization
All repair work is quoted and must be approved by the customer before service is performed. Prices vary depending on the appliance, issue, and parts availability.
If additional issues are discovered during service, the technician will inform the customer and obtain approval before proceeding.
We do not perform repairs based solely on customer or third-party diagnosis.
If a customer insists on proceeding against our recommendation, all labor and parts required to confirm or disprove that diagnosis are fully billable.
4. Deposits & Parts
A 50% deposit is required before ordering any parts or scheduling repair work.
Once parts are ordered, deposits are non-refundable, as they cover part cost, shipping, and handling.
Customer-supplied parts may be installed only upon request and are installed without any warranty.
The customer assumes full responsibility for incorrect, incompatible, or defective parts and for all labor required to diagnose, verify, or reinstall them.
5. Warranty
We provide a limited 90-day (3-month) warranty on replaced parts and labor only, starting from the date of service.
Warranty does not cover:
misuse or improper operation
overloading
power surges
flooding or water damage
normal wear items (filters, light bulbs, fuses)
refrigerant issues
user error or lack of appliance knowledge
unrelated or subsequent failures
Repeat visits caused by user error or conditions unrelated to the original repair are billed as a new diagnostic call.
6. Cancellation, No-Show & Access Policy
Appointments canceled less than 2 hours prior to the scheduled arrival window are subject to a cancellation fee equal to 50% of the diagnostic fee.
Failure to provide access to the appliance, premises, or required utilities (electricity, gas, water), or customer no-show, may result in a full diagnostic charge.
If parts have already been ordered and a deposit collected, the deposit remains non-refundable, regardless of cancellation timing.
7. Customer Responsibilities
Customers agree to:
Provide safe and unobstructed access to the appliance
Ensure electricity, gas, and water connections are available and functional
Secure pets and remove obstacles
Be present, or have an authorized adult present, during the service window
Inform us in advance of any access restrictions (gated entry, parking, building rules)
If access is denied or conditions are unsafe, the visit may be rescheduled and fees may apply.
8. Pre-Existing Conditions
Hydra Appliance Repair is not responsible for:
pre-existing damage
unrelated appliance issues
problems caused by prior repairs or installations
hidden or non-visible defects discovered during service
9. Payment Terms & Non-Payment
Payment is due immediately upon completion of service, unless otherwise agreed in writing.
Accepted payment methods include cash, credit/debit cards, Zelle, Venmo, and PayPal.
Disputed, reversed, or returned payments may incur an additional $35 processing fee, which will be added to the customer’s balance.
Customers agree to contact Hydra Appliance Repair directly to attempt resolution of any billing issues prior to initiating a chargeback or payment dispute.
Balances overdue more than 30 days may incur a late fee and may be sent to collections or small claims court.
10. Limitation of Liability
Our total liability is limited to the amount actually paid for the service performed.
We are not responsible for:
cosmetic damage to cabinets, floors, countertops, or surrounding structures during normal appliance removal or repair
water leaks resulting from pre-existing conditions
food loss
indirect, incidental, or consequential damages, including missed work or appliance downtime
11. Force Majeure
We are not liable for delays or cancellations caused by events beyond our control, including but not limited to:
supplier or shipping delays
severe weather
illness or emergencies
natural disasters
power outages
12. Right to Refuse Service
Hydra Appliance Repair reserves the right to refuse or discontinue service at its discretion.
13. Governing Law
These Terms of Service are governed by the laws of the State of Oregon, and any disputes shall be resolved in the appropriate courts within Oregon.
14. Contact Information
For questions regarding these Terms of Service, contact: [email protected]